Fully Web Enabled, the browser based interface accommodates both Customer Service Representatives and Online Customers with equal emphasis through a matrix of common modules.

   By incorporating direct access from the Customer the workload of Customer Service Representatives is significantly reduced while increasing overall Customer satisfaction.

• Customers have direct and up-to-date access to their personal information.
• Customers specifically request the information or services they require directly through the Activity Queue.
• Account disputes can be registered and even resolved online.
• Customers the ability to update their personal information at anytime without the need to speak with a customer service or account representative.

   Your Customer Service Representative's productivity is enhanced through the system's user friendly interface, including:

• The ability to manage multiple and fully-integrated views of customer information SIMULTANEOUSLY will allow maximum efficiency in dealing with customers.
• The option of dynamically specifying lookup and inquiry parameters.
• The ability to quickly set and retrieve documentation/explanations for actions taken on accounts
• User determined Multi-leveled Alerts and Notifications.
• Dynamically tailored security and control of information access
• Mariner can be tailored to incorporate and integrated with multiple business applications as a result of its dynamic and rules-based construct.

   As a customer service tool Mariner provides a flexible solution to both, the customer's need for real-time information access and the customer service representatives requirement for easy access to the multitude of data required to perform their duties.

Beacon's Enterprise Application Manager provides open architecture required to easily integrate additional applications.

View a Case Study of the issues and answers on which this solution is based