In today's business environment a company's ability to provide an immediate response and resolution is the difference between success and failure.

   The Service Request Management System uses the power of the Internet to offer you a real-time, yet secure method in which to interact with your customers. Secured by Beacon's Enterprise Application Manager, requests and responses can be communicated from anywhere day or night. Your staff is provided the opportunity to immediately relay estimates, status, or options and information back to your customers. To further expedite resolution, assignments can be made immediately upon review and approval of the request.

• Customers enter requests without company intervention from anywhere day or night.
• Customers may monitor the status of any request at anytime.
• Customers view and print reports from real-time information.
• Management has the ability to monitor and respond to multiple requests simultaneously.
• Analysts are able to review, prioritize and respond to requests as they are received.
• Analysts assign tasks for resolution, resulting in a more efficient workflow.

   By allowing customers to directly communicate with you the time required to process new information and review project status is greatly reduced resulting in a shortened request/response cycle.

Beacon's Enterprise Application Manager provides open architecture required to easily integrate additional applications.

Task Time and Progress are easily Reported by adding Beacon's Time Reporting Management System to the BEAM architecture.

View a Case Study of the issues and answers on which this solution is based